Delivery, Returns & Refunds

Delivery, Returns & Refunds

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If we haven't covered something,
or you have any queries send us an email!

Definitions & Interpretations

In these Conditions, unless the context otherwise requires, the following words have the following meanings:

“Buyer” the person whose order for the Goods is accepted by the Seller;

“Conditions‚” the standard terms and conditions of sale of goods set out in this document and (unless the context otherwise requires) including any special terms and conditions agreed in writing between the Buyer and the Seller in accordance with Condition 2.3;

“Contract‚” the contract for the sale and purchase of the Goods subject to the Conditions;

“Goods‚” the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with the Conditions; and ‚”Seller‚” UK Euroconnect Limited whose registered office is at Shoats  Barn, Shelvin Farm, Shelvin, Kent. CT4 6RL

Returns & Refunds

1.1 Due to the nature of the goods sold, the seller will not accept cancellations and returns from the Buyer.

1.2 Where as a gesture of goodwill the Seller does agree in writing to accept returned goods, still in its original, unopened condition, a 25% of the returned good value restocking fee will be charged.

1.3 Where a return is accepted as in clause 1.2, the buyer will be responsible for return carriage and any charges due.

Price of Delivery

2.1 The price of delivery for UK deliveries is subsidized by the Seller where the value of the ordered goods exceeds £250. Orders under £250 will be charged at £9.95 or the actual cost, whichever is the greater.

2.2 Where the cost of delivery exceeds £9.95 an excess delivery charge will be applied.

2.3 All deliveries will routinely be shipped using “Economy 3-5 working days” deliver services. Where a faster delivery is requested by the Buyer, additional costs as Claus 2.2 will be charged.

2.4 Part shipment at the Buyers request, will also be subject the Claus 2.2.

2.5 Export deliveries (to freight forwarders, ports, end users and agents of the Buyer of any kind) will be charged at cost. 

Delivery

3.1 Delivery of the Goods shall be made by the Buyer collecting the Goods at the Seller‚ premises at any time after the Seller has notified the Buyer that the Goods are ready for collection or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place. 

3.2 The Seller shall endeavour to deliver the Goods by the date quoted for delivery but such date is not guaranteed nor shall the time of delivery. The date quoted for delivery shall be extended by a reasonable period if there is any delay caused by industrial dispute or by any cause beyond the reasonable control of the Seller. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.

3.3 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

3.4 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer‚ reasonable control or by reason of the Seller‚ fault) then without prejudice to any other right or remedy available to the Seller, the Seller may:

(a) store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or

(b) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the contract.

Risk & Property

4.1 Risk of damage to or loss of the Goods shall pass to the Buyer:

(a) in the case of Goods to be delivered at the Seller‚ premises, at the time when the Seller notifies the Buyer that the Goods are available for collection; or

(b) in the case of Goods to be delivered otherwise than at the Seller‚ premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.

4.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.

4.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller‚ fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected, insured and identified as the Seller‚ property. Until that time the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business.

4.4 Until such time as the property in the Goods passes to the Buyer (and provided that the Goods are still in existence and have not been resold) the Seller shall be entitled at any time to require the Buyer to deliver up the goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.

4.5 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all monies owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.

Definitions and Interpretation

Returns & Refunds

Price of Delivery

Delivery

Risk and Property

In these Conditions, unless the context otherwise requires, the following words have the following meanings:

“Buyer” the person whose order for the Goods is accepted by the Seller;

“Conditions‚” the standard terms and conditions of sale of goods set out in this document and (unless the context otherwise requires) including any special terms and conditions agreed in writing between the Buyer and the Seller in accordance with Condition 2.3;

“Contract‚” the contract for the sale and purchase of the Goods subject to the Conditions;

“Goods‚” the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with the Conditions; and ‚”Seller‚” UK Euroconnect Limited whose registered office is at Shoats  Barn, Shelvin Farm, Shelvin, Kent. CT4 6RL

1.1 Due to the nature of the goods sold, the seller will not accept cancellations and returns from the Buyer.

1.2 Where as a gesture of goodwill the Seller does agree in writing to accept returned goods, still in its original, unopened condition, a 25% of the returned good value restocking fee will be charged.

1.3 Where a return is accepted as in clause 1.2, the buyer will be responsible for return carriage and any charges due.

2.1 The price of delivery for UK deliveries is subsidized by the Seller where the value of the ordered goods exceeds £250. Orders under £250 will be charged at £9.95 or the actual cost, whichever is the greater.

2.2 Where the cost of delivery exceeds £9.95 an excess delivery charge will be applied.

2.3 All deliveries will routinely be shipped using “Economy 3-5 working days” deliver services. Where a faster delivery is requested by the Buyer, additional costs as Claus 2.2 will be charged.

2.4 Part shipment at the Buyers request, will also be subject the Claus 2.2.

2.5 Export deliveries (to freight forwarders, ports, end users and agents of the Buyer of any kind) will be charged at cost. 

3.1 Delivery of the Goods shall be made by the Buyer collecting the Goods at the Seller‚ premises at any time after the Seller has notified the Buyer that the Goods are ready for collection or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place. 

3.2 The Seller shall endeavour to deliver the Goods by the date quoted for delivery but such date is not guaranteed nor shall the time of delivery. The date quoted for delivery shall be extended by a reasonable period if there is any delay caused by industrial dispute or by any cause beyond the reasonable control of the Seller. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.

3.3 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

3.4 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer‚ reasonable control or by reason of the Seller‚ fault) then without prejudice to any other right or remedy available to the Seller, the Seller may:

(a) store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or

(b) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the contract.

4.1 Risk of damage to or loss of the Goods shall pass to the Buyer:

(a) in the case of Goods to be delivered at the Seller‚ premises, at the time when the Seller notifies the Buyer that the Goods are available for collection; or

(b) in the case of Goods to be delivered otherwise than at the Seller‚ premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.

4.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.

4.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller‚ fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected, insured and identified as the Seller‚ property. Until that time the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business.

4.4 Until such time as the property in the Goods passes to the Buyer (and provided that the Goods are still in existence and have not been resold) the Seller shall be entitled at any time to require the Buyer to deliver up the goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.

4.5 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all monies owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.

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